SHIPPING & RETURNS

SHIPPING POLICY

We ship worldwide and delivery is provided by FedEx from door to door. A signature may be required upon delivery.

Customers must update their shipping address within 24 hours of placing an order if needed. KateHaa is not responsible for packages delivered to the incorrect address. We will ship to the address entered for the order, so be sure to double check it is correct. Packages delivered to an incorrect address (due to the customers fault) will not be eligible for a refund or offered replacements.

KateHaa will ship via FedEx or DHL from our workshop in Latvia, Europe. A tracking email will be sent when the order has shipped. Expedited shipping is available - email customer service at info@katehaa.com for pricing. 

If you need your order for a special date, please contact us at info@katehaa.com within 24 hours of placing an order.

We cannot ship our large items to a PO box, we need to have a physical address. 

Please note that all orders shipped outside the European Union may be subject to custom fees. Customers are responsible for all Duty and Customs fees. The shipping does not include duty or customs fees. Packages returned to us due to the unpaid Duty and Customs fees are not eligible for a refund of offered replacements.

KateHaa offers to pay the Duty and Customs fees if your order is a gift - email customer service at info@katehaa.com for pricing.

The majority of products ship within 1-3 business days.

 

These fees must be paid by the client. If the client refuses to pay these fees, the product will be returned to us and all funds will be refunded except for shipping fees.​

RETURNS

1. We accept returns within 14 days of the original purchase. Customer is responsible for Return Shipping Cost. KateHaa will provide a return label but the cost will be deducted from your product refund.
2. If you purchased a Playset, the whole set with all items must be returned, individual items cannot be returned.
3. The product should be like "Brand New" and not damaged.
4. Product is in original packaging.
5. Email our customer support team at info@katehaa.com to start a return.

Order damaged or lost

KateHaa rely on third party shippers such as FedEx and DHL to deliver your order in good condition. Items that have been damaged or lost in transit will be replaced at no additional charge. This might first require photos of damaged packaging, product to be approved.