We ship worldwide and delivery is provided from door to door. Delivery delays can occasionally occur due to unforeseen circumstances beyond our control.
Customers must update their shipping address within 24 hours of placing an order if needed. KateHaa is not responsible for packages delivered to the incorrect address. Packages delivered to an incorrect address (due to the customers fault) will not be eligible for a refund or offered replacements.
KateHaa will ship via FedEx or DHL from our workshop in Latvia, Europe. A tracking email will be sent when the order has shipped. Expedited shipping is available - email customer service at email@example.com for pricing.
All orders shipped outside the European Union may be subject to import duties, taxes, and brokerage fees. It is the sole responsibility of the customer. Packages returned to us due to the unpaid Duty and Customs fees are not eligible for a refund.
We accept returns within 14 days of the original purchase.
Dispatch the order back within 21 days of delivery.
The item must be unused and in the same condition it was shipped.
If you purchased a Playset, the whole set with all items must be returned, individual items cannot be returned.
Email our customer support team at firstname.lastname@example.org to start a return.
KateHaa will provide a return label.
We do not accept returns of goods with customized designs, personalizations.
If the return or refund will be approved, we will credit by original payment method and we will notify you by email.
DAMAGED OR LOST
KateHaa rely on third party shippers such as FedEx and DHL to deliver your order in good condition. Items that have been damaged or lost in transit will be replaced at no additional charge.
Send us an email at email@example.com and describe the damage. We may require photos of damaged packaging or product to be approved.
Once approved, we will notify you by email and send information for exchanged items.
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