SHIPPING
We ship worldwide and delivery is provided by FedEx. A signature may be required upon delivery. Please note that all orders shipped out of the European Union may be subject to border/custom fees. These fees must be paid by the client. If the client refuses to pay these fees, the product will be returned to us and all funds will be refunded except for shipping fees.
RETURNS
We accept returns within 14 days of the original purchase, in its original condition *.
*The shipping fee for returning are for the buyer. This only applies if the purchased toy is unusable, damaged.
- When emailing us regarding returning the product, please state your invoice or order number.
ORDERS DAMAGED, LOST OR DELIVERED LATE
Although we try our best to get orders delivered as fast as possible, sometimes we encounter delays that are outside of our control. We rely on third-party shippers such as TNT and FedEx to deliver your order in good condition. Items that have been damaged or lost in transit will be replaced at no additional charge. This may first require an insurance claim to be filed and approved, the exact procedure will depend on the value of the allegation.
DELIVERY TIMES
Estonia, Lithuania
2-4 Business Days
Austria, Denmark, Finland, Norway, Poland, Sweden
3-5 Business Days
Bahrain, Belarus, Belgium, Croatia, Czech Republic, France, Germany, Hungary, Italy, Liechtenstein, Luxembourg, Romania, Slovakia, Slovenia, The Netherlands, United Arab Emirates
4-6 Business Days
Algeria, Australia, Bulgaria, Chile, China, Guadeloupe, Hong Kong, Greenland, Indonesia, Ireland, Japan, Jordan, Kuwait, Malaysia, Mali, Martinique, Monaco, Oman, Qatar, Quite, San Marino, Singapore, Spain, Switzerland, United Kingdom, United States, Uruguay, Vatican City, Vietnam
5-7 Business Days
Afghanistan, Argentina, Azerbaijan, Bahamas, Benin, Bhutan, Brazil, Burkina Faso, Cape Verde, Cayman Islands, Chad, Djibouti, Eritrea, Ethiopia, Gabon, Greece, Guinea, Iceland, India, Israel, Lebanon, Macao, Macedonia, Maldives, Malta, Moldova, New Zealand, Nigeria, Peru, Philippines, Portugal, Reunion, Russia, Rwanda, South Africa, South Korea, Taiwan, Thailand, Togo, Tunisia, Uganda, Ukraine
6-8 Business Days
Albania, Antigua and Barbuda, Armenia, Bangladesh, Barbados, Belize, Bosnia and Herzegovina, Brunei, Burundi, Canada, Cocos (Keeling) Islands, Cyprus, Dominica, Dominican Republic, Egypt, Faroe Islands, Fiji, French Guiana, French Polynesia, Haiti, Honduras, Jamaica, Kosovo, Laos, Lesotho, Libya, Mayotte, Mongolia, Morocco, Myanmar, Namibia, Nepal, Nicaragua, Niger, Pakistan, Panama, Papua New Guinea, Puerto Rico, Saint Kitts and Nevis, Saint Vincent and the Grenadines, Saudi Arabia, Serbia, Sri Lanka, Tanzania, Turkey, Turks and Caicos Islands, US Virgin Islands
7-9 Business Days
Bermuda, Bolivia, Botswana, British Virgin Islands, Central African Republic, Christmas Island, Congo, Cook Islands, Costa Rica, Côte d'Ivoire, Ecuador, Georgia, Guatemala, In Sierra Leone, Kenya, Kyrgyzstan, Liberia, Madagascar, Malawi, Mauritania, Mauritius, Mexico, Montenegro, Montserrat, Paraguay, Senegal, Tonga, Trinidad and Tobago, Venezuela
8-10 Business Days
Andorra, Cameroon, El Salvador, Gambia, Gibraltar, Grenada, Guam, Saint Lucia, Swaziland, Uzbekistan, Vanuatu, Zambia, Zimbabwe
9-11 Business Days
Angola, Aruba, Bonaire, Curacao, East Timor, Equatorial Guinea, Iraq, Kiribati, Mozambique, New Caledonia, Northern Mariana Islands, Saint Martin, Solomon Islands, Suriname, Western Samoa
10-12 Business Days
Anguilla, Colombia, Guyana, Micronesia, Nauru, Norfolk Island, Saint Pierre and Miquelon, Seychelles, St. Bartholomew, USA SamoaWallis and Futuna Islands
11-13 Business Days
Marshall Islands, Palau, Tuvalu
12-14 Business Days
Guinea-Bissau, Sint Maarten
15-17 Business Days
Kazakhstan
16-18 Business Days
Delivery times are a real indication based on contracts with our suppliers. For some reason, these dates may not be met. KateHaa will do its best to comply with these dates, but cannot be held responsible for any consequences that may result from changing dates.
- If you need a product for a special date, please contact us at info@katehaa.com
