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SHIPPING & RETURNS

SHIPPING

We ship worldwide and delivery is provided by FedEx. A signature may be required upon delivery. Please note that all orders shipped out of the European Union may be subject to border/custom fees. These fees must be paid by the client. If the client refuses to pay these fees, the product will be returned to us and all funds will be refunded except for shipping fees.​

RETURNS

We accept returns within 14 days of the original purchase, in its original condition *.

*The shipping fee for returning are for the buyer. This only applies if the purchased toy is unusable, damaged.

    • When emailing us regarding returning the product, please state your invoice or order number.

    ORDERS DAMAGED, LOST OR DELIVERED LATE

    Although we try our best to get orders delivered as fast as possible, sometimes we encounter delays that are outside of our control. We rely on third-party shippers such as TNT and FedEx to deliver your order in good condition. Items that have been damaged or lost in transit will be replaced at no additional charge. This may first require an insurance claim to be filed and approved, the exact procedure will depend on the value of the allegation.

     

    DELIVERY TIMES

    Estonia, Lithuania
    2-4 Business Days

    Austria, Denmark, Finland, Norway, Poland, Sweden
    3-5 Business Days

    Bahrain, Belarus, Belgium, Croatia, Czech Republic, France, Germany, Hungary, Italy, Liechtenstein, Luxembourg, Romania, Slovakia, Slovenia, The Netherlands, United Arab Emirates
    4-6 Business Days

    Algeria, Australia, Bulgaria, Chile, China, Guadeloupe, Hong Kong, Greenland, Indonesia, Ireland, Japan, Jordan, Kuwait, Malaysia, Mali, Martinique, Monaco, Oman, Qatar, Quite, San Marino, Singapore, Spain, Switzerland, United Kingdom, United States, Uruguay, Vatican City, Vietnam
    5-7 Business Days

    Afghanistan, Argentina, Azerbaijan, Bahamas, Benin, Bhutan, Brazil, Burkina Faso, Cape Verde, Cayman Islands, Chad, Djibouti, Eritrea, Ethiopia, Gabon, Greece, Guinea, Iceland, India, Israel, Lebanon, Macao, Macedonia, Maldives, Malta, Moldova, New Zealand, Nigeria, Peru, Philippines, Portugal, Reunion, Russia, Rwanda, South Africa, South Korea, Taiwan, Thailand, Togo, Tunisia, Uganda, Ukraine
    6-8 Business Days

    Albania, Antigua and Barbuda, Armenia, Bangladesh, Barbados, Belize, Bosnia and Herzegovina, Brunei, Burundi, Canada, Cocos (Keeling) Islands, Cyprus, Dominica, Dominican Republic, Egypt, Faroe Islands, Fiji, French Guiana, French Polynesia, Haiti, Honduras, Jamaica, Kosovo, Laos, Lesotho, Libya, Mayotte, Mongolia, Morocco, Myanmar, Namibia, Nepal, Nicaragua, Niger, Pakistan, Panama, Papua New Guinea, Puerto Rico, Saint Kitts and Nevis, Saint Vincent and the Grenadines, Saudi Arabia, Serbia, Sri Lanka, Tanzania, Turkey, Turks and Caicos Islands, US Virgin Islands
    7-9 Business Days

    Bermuda, Bolivia, Botswana, British Virgin Islands, Central African Republic, Christmas Island, Congo, Cook Islands, Costa Rica, Côte d'Ivoire, Ecuador, Georgia, Guatemala, In Sierra Leone, Kenya, Kyrgyzstan, Liberia, Madagascar, Malawi, Mauritania, Mauritius, Mexico, Montenegro, Montserrat, Paraguay, Senegal, Tonga, Trinidad and Tobago, Venezuela
    8-10 Business Days

    Andorra, Cameroon, El Salvador, Gambia, Gibraltar, Grenada, Guam, Saint Lucia, Swaziland, Uzbekistan, Vanuatu, Zambia, Zimbabwe
    9-11 Business Days

    Angola, Aruba, Bonaire,  Curacao, East Timor, Equatorial Guinea, Iraq, Kiribati, Mozambique, New Caledonia, Northern Mariana Islands, Saint Martin, Solomon Islands, Suriname, Western Samoa
    10-12 Business Days

    Anguilla, Colombia, Guyana, Micronesia, Nauru, Norfolk Island, Saint Pierre and Miquelon, Seychelles, St. Bartholomew, USA SamoaWallis and Futuna Islands
    11-13 Business Days

    Marshall Islands, Palau, Tuvalu
    12-14 Business Days

    Guinea-Bissau, Sint Maarten
    15-17 Business Days

    Kazakhstan
    16-18 Business Days

     

    Delivery times are a real indication based on contracts with our suppliers. For some reason, these dates may not be met. KateHaa will do its best to comply with these dates, but cannot be held responsible for any consequences that may result from changing dates.

    • If you need a product for a special date, please contact us at info@katehaa.com