Refund policy

Contact me us within 14 days of delivery
Dispatch items back within 21 days of delivery
We don't accept exchanges or cancellations but please contact us if you have any problems with your order.
Unless arriving damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Although we try our best to get orders delivered as fast as possible, sometimes we encounter delays that are outside of our control. We rely on third-party shippers such as TNT and FedEx to deliver your order in good condition. Items that have been damaged or lost in transit will be replaced at no additional charge. This may first require an insurance claim to be filed and approved, the exact procedure will depend on the value of the allegation.

Free shipping

Free shipping to Europe and America.

Eco-friendly

KateHaa contributes to tree planting with physical and financial assistance.

Sustainable toys

KateHaa toys are sustainable, they grow with the child.

Children's safe

Children friendly products that are designed and tested in Germany thoroughly.