Refund policy

  • We accept returns within 14 days of the original purchase.
  • Dispatch the order back within 21 days of delivery.
  • The item must be unused and in the same condition it was shipped.
  • If you purchased a Playset, the whole set with all items must be returned, individual items cannot be returned.
  • Email our customer support team at to start a return.
  • KateHaa will provide a return label.
  • We do not accept returns of goods with customized designs, or personalizations.
  • If the return or refund will be approved, we will credit by the original payment method and we will notify you by email.