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- We accept returns within 14 days of the original purchase.
- Dispatch the order back within 21 days of delivery.
- The item must be unused and in the same condition it was shipped.
- If you purchased a Playset, the whole set with all items must be returned, individual items cannot be returned.
- Email our customer support team at firstname.lastname@example.org to start a return.
- KateHaa will provide a return label.
- We do not accept returns of goods with customized designs, or personalizations.
- If the return or refund will be approved, we will credit by the original payment method and we will notify you by email.